Posted: May 31st, 2023

Diversity is the variety of different cultures

CHCCOM005 Communicate and work in Health or Community Services
CHCDIV001 Work with diverse people
Cluster Name
If applicable Cluster 3 – Consumer Directed Care (Ageing)
Assessment Type ? Case Study ? Assignment ? Project ? Other (specify)
Assessment Name Written Assessment Task No. 1 of 3
Assessment Due Date Date Submitted / /
Assessor Name
Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.
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Instructions to Student General Instructions:
Read the instructions / questions and follow what is being asked of you.
Questions are to be completed and submitted to your teacher by the due date. All questions must be answered.
If you are using resources outside of the information provided, please include website that you accessed.
Information / Materials provided:
Assessment questions and relevant forms to be completed.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:
• Concepts of cultural awareness, cultural safety, diversity and cultural competence
• Reflections on own perspectives of diversity and as a way to improve awareness and inclusivity in the workplace
• Recognising and respecting the needs of others from diverse social and cultural backgrounds
• The use of effective communication skills –verbal and non-verbal
• Understand the different influences that create communication barriers
• Responding appropriately when issues or misunderstandings arise
• Features, impacts, characteristics and key areas of diversity in Australia including Aboriginal and Torres Strait Islander people
• Legal and ethical considerations
• The benefits of diversity and inclusiveness
• Needs and issues of marginalised groups.
Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.

Submission details Insert your details on page 1 and sign the Student Declaration. Include this template with your submission.
Assessment to be submitted via
• TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/login
• Username; 9 digit student number
• For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx
Instructions for the Assessor Student needs to be able to access Connect to be able to participate in assessments. The student needs to have the appropriate skills to access connect and support given if needed. A marking guide is provided with Benchmark Answers.
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.

1. In your own words, explain what the word “diversity” means.

2. In your own words, explain what the word “culture” means.

3. Complete the timeline, by providing a minimum of two (2) examples (per date range) of key changes to each aspect of Australian life over the last 50 years
Aspect of Australian life 1960 – 1980 1980 – 2000 2000 – current
Political
Eg – New/ amended legislation or government policies and initiatives that impacted on way of life (Centrelink, human rights, laws for specific industry sectors) 1 1 1
2 2 2
Social
E.g. events celebrated, what society views as acceptable (clothing, family structure, gender roles, domestic violence, mental health, disability) 1 1 1
2 2 2
Economics
E.g. currency, cost of living, accessibility to resources, world trade, consumer demand, industrialisation) 1 1 1
2 2 2
Culture
E.g. main cultures / cultural influences within Australia 1 1
1
2 2 2

4. Tick three (3) factors that have influenced significant change in Australia
¨ The Bullet Train
¨ Faster and more efficient transport
¨ Advancement in communication
¨ Increased population
¨ Cheaper phone calls
¨ Immigration
5. Working with people from diverse backgrounds can impact your behaviour, relationships and social expectations. Provide an example of a positive impact of working with diverse colleagues

6. List four (4) key areas of diversity found within your work environment or classroom (e.g. gender etc)

7. List four (4) important needs to consider accommodating diversity within your work place or class room.

8. List four (4) examples of how a person’s culture can influence or impact on the communication process

Read the case study below and answer the following questions.
Case study
Mary O’Brien is an Aboriginal woman. She recently left the respite care centre without notice and was missing for almost a week, taking no medication with her. The police were notified, but were unable to locate her. When she returned, she said that she had gone to a relative’s funeral in the country.
Mary is in her early 60’s. She grew up in Redfern, a suburb of Sydney, and attended school up to Year 8. She is married to an English born truck driver and has 6 children between the ages of 38 and 45 years. Mary has Emphysema and Diabetes, which is not well controlled, and she insists on eating cakes and biscuits, which her family bring in.
9. Outline three (3) key issues with this scenario

10. Provide strategies on how the organisation and its staff can best support Mary’s needs and preferences and identify an organisation that could provide support.
Mary’s Need Support strategy External Organisation that could assist with this need
Spiritual
e.g. religion 1
2
Cultural
e.g. aboriginality 1
2
Emotional
e.g. loss and grief 1
2
Physical
e.g. health and wellbeing 1
2
Social
e.g. inclusive practice, friends/family 1
2
Communication 1
2

11. Self-Awareness can help with: (tick five (5) correct answers)
¨ Identifying and reflecting on your own perspectives and biases
¨ Manipulating other people
¨ Being aware of your self and social limitations
¨ Being more inclusive in the workplace
¨ Identifying ways to improve working relationships
¨ Getting a promotion at work
¨ Understanding how your culture and attitudes impacts on others
12. Explain why self-awareness and reflection are important when interacting or communicating with people in your work environment.

Read the case study and answer questions following.
Case study
Jane has been working in a family support service for the past five years, and works with clients from a similar cultural background to her. Jane works closely with clients and their families, to address their needs and discusses their options with them. She is a well-respected and liked staff member.
Over the last week Jane has been allocated a new temporary client, Mei Lin; whilst the regular worker is on family leave.
Mei Lin and her family emigrated from China and only speak Cantonese. Mei Lin’s daughter is at school learning English, and shares what she is learning with her family. Other staff have found using simple English words and gestures it makes it possible to enable basic communication.
Food is an important part of Mei Lin’s culture and she takes pride pride in cooking and providing traditional Chinese food using traditional herbs and spices. Jane usually finds Mei Lin in the kitchen. The aroma from the spices and herbs linger within the home, mainly in the kitchen and also on Mei Lin’s clothing.
These aromas are not familiar to Jane and she is finding the cooking smells to be unpleasant and they make her feel sick. She finds she has to cover her mouth mouth and nose whenever she enters the house. She is worried this will impact on her general health. Jane has considered wearing a mask for each visit, has sprayed extra perfume before entering the house, and has brought her own air freshener to spray around the kitchen area during visits. She and has attempted to speak to Mei Lin about changing visits or cooking times but Mei Lin doesn’t want to change her routines. After trying to discuss this issue with Mei Lin’s husband, Jane believes she can no longer provide quality care to Mei Lin and she feels they would be better off having a Chinese worker.
13. Provide an example of self-awareness that Jane demonstrated

14. Provide two (2) examples where Jane demonstrates a lack of self-awareness

15. Explain how Jane’s behaviours and actions could affect Mei Lin and her family. Provide a minimum of three (3) examples

16. If you were providing support to Mei Lin and her family, what assistance could you ask for to help with communication needs

17. Provide three (3) strategies that could have provided a better experience for both Mei Lin and Jane

18. Which of the following are useful for effective communication (tick the five (5) correct answers)
¨ Passive communication
¨ Asking open ended questions
¨ Pronouncing words and using terminology correctly
¨ Open b

____________________________________-

Diversity is the variety of different cultures, religions, ethnicities, sexual orientations, and other characteristics that make up a society or group.

Culture is the shared beliefs, values, and practices of a particular group of people.

Aspect of Australian life 1960 – 1980 1980 – 2000 2000 – current
Political New/ amended legislation or government policies and initiatives that impacted on way of life (Centrelink, human rights, laws for specific industry sectors) The Whitlam government introduced a number of significant reforms, including Medicare, the Family Law Act, and the Aboriginal Land Rights Act. The Howard government introduced a number of conservative policies, including WorkChoices and the Northern Territory Intervention.
Social Events celebrated, what society views as acceptable (clothing, family structure, gender roles, domestic violence, mental health, disability) The 1960s saw a number of social changes, including the rise of the women’s liberation movement and the gay rights movement. The 1980s saw the spread of HIV/AIDS and the beginning of the AIDS crisis.
Economics Currency, cost of living, accessibility to resources, world trade, consumer demand, industrialisation) The 1960s saw the beginning of the post-war economic boom. The 1980s saw the rise of the global economy and the deregulation of financial markets.
Culture Main cultures / cultural influences within Australia The 1960s saw the arrival of a large number of immigrants from non-English-speaking countries. The 1980s saw the rise of multiculturalism and the increasing acceptance of diversity.
| Factor |
|—|—|
| Faster and more efficient transport |
| Advancement in communication |
| Immigration |

Working with people from diverse backgrounds can help you to develop a more open mind and a greater understanding of the world around you. It can also help you to develop new skills and perspectives, and to build stronger relationships with your colleagues.

| Key area of diversity |
|—|—|
| Gender |
| Age |
| Disability |
| Sexual orientation |
| Religion |
| Ethnicity |
| Socioeconomic status |
| Education level |
| Geographic location |

| Important need |
|—|—|
| To be treated with respect and dignity |
| To have their needs and preferences accommodated |
| To be able to participate fully in all aspects of life |

| Example |
|—|—|
| People from different cultures may have different ways of communicating, such as using different body language or facial expressions. |
| People from different cultures may have different values and beliefs, which can affect how they view the world and how they interact with others. |
| People from different cultures may have different experiences, which can affect how they view themselves and their place in the world. |

| Key issue |
|—|—|
| Mary left the respite care centre without notice and was missing for almost a week, taking no medication with her. |
| Mary has Emphysema and Diabetes, which is not well controlled, and she insists on eating cakes and biscuits, which her family bring in. |
| Mary is an Aboriginal woman, and her culture may play a role in her decision-making. |

Mary’s Need Support strategy External Organisation that could assist with this need
Spiritual Aboriginal Medical Service
Cultural Aboriginal Community Controlled Health Organisation
Emotional Aboriginal Family Violence Prevention Legal Service
Physical Aboriginal Community Controlled Health Organisation
Social Aboriginal Community Controlled Health Organisation
Communication Aboriginal Community Controlled Health Organisation
Self-awareness can help you to:
Identify and reflect on your own perspectives and biases
Be more inclusive in the workplace
Identify ways to improve working relationships
Understand how your culture and attitudes impacts on others
Self-awareness is important when interacting or communicating with people in your work environment because it allows you to:

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Study Notes & Homework Samples: Decision #1: Differential Diagnosis »Bulimia Nervosa and Anorexia Nervosa