Quality in Practice
The summary of the article describes the quality practices in Hungary. Hungary appreciates the forces behind its success from quality improvement techniques. Some of the countries companies have received the quality awards due to their dedication in improving the quality of its processes. Most importantly, the country emphasizes on self-assessments as the relevant aspects in determining the successful and quality of the various areas. The areas include employee satisfaction, human resources, and strategic planning.
It also emphasized that the managers should be keen on the operations and the management of the firms in order to promote quality performance in the organizations. Westel offers relevant frameworks on the aspect of quality management. Westel provided for the social obligations that are key in promote corporate social responsibility in the organizations. Other specific frameworks are instrumental in the development of quality practices in the different companies. As a result, it identifies the key aspects of the quality practices adopted by firms in Hungary.
II. KEY LEARNING POINTS
In the reading of the article, there are key learning points in the building of effective business excellence. First, the conduction of relevant self-assessment is a relevant learning focus in the organizations. The self-assessment programs are a key learning point as it emphasizes on important aspect of the organizations. The organizational aspects include managerial commitment, strategic planning, and human resources among others (LiPuma, Newbert, & Doh, 2013).
Another learning point in the organization should seek to involve all the stakeholders in strategic planning. Strategic planning processes are relevant in the performance of the company. The stakeholders include the management, public, employees and other interested parties. It also emphasized on the need to protect environment in order to promote the quality of the products being offered. Data-driven approach to management of the business is a key learning point. The data-driven approach seeks to ensure that the management should perform internal audits on the overall performance of the firms (Kelemen, Balla, Trienekens, & Kusters, 2013). Therefore, the key learning points identifies some of the main argument provided in the article.
III. RELEVANT STATEMENTS IN THE ARTICLE
Based on the reading of the article, there are relevant statements that insist on the importance of quality practices in the organizations.
The relevant statements include the following:
1. Self-assessment helps to understand the management practices. The statement is relevant as it seeks to emphasize on self-assessment and evaluation of the firms. It helps to understand the problems that could be affecting the quality performance of the firms.
2. The incorporation of the stakeholders relates to strategic planning activities. The statement is relevant, as it seeks to advocate for the involvement of the stakeholders in the planning process of the firms.
3. Continuous improvement is a relevant strategic focus in quality improvement. The statement appreciates the need to improvement processes in the operations of the firms.
4. Internal audits should be performed to provide relevant reviews and assessments. The statement relates to the use of data-driven approach in the management of the firms.
IV. CRITICAL ANALYSIS
The critical analysis recognizes the presence of the relevant quality measurements models in Hungary. Quality improvement has been are significant aspects in improving the performance of the firms and the overall economy. The quality improvement processes are credited for the efficiency and effectiveness in the firms. They seek to minimize costs incurred by reducing wastes and use of better strategies (Szalavetz, 2012). Similarly, the continuous improvement helps to promote performance by improving the key elements in the firms including human resources and customer satisfaction. Westle mobile Co uses the self-assessment to evaluate its organizational performance and leadership.
The self-assessment is useful way of allocating responsibility and the building of the business plans. Thus, the self-assessment plans assists in the effective performance and -implementation in the organizations. Westel Co. Ltd self-assessment emphasized on the delivery of the organizations visions and missions. The meeting of the visions and missions relates should focus on the environmental responsibility. Based on the arguments of Phillips (2012), environmental focus is related to quality improvement in the different organizations. Moreover, the concepts of environmental protection relates to the empowerment of quality management system. In addition, environmental preservation enhances corporate social responsibility of the firms. Therefore, the integration of the various quality frameworks helped to improve quality management in Hungary.
V. PRACTICAL IMPLICATIONS
In a real life business, I can apply the quality frameworks learned from the article in various ways. The application of the concepts is instrumental in the design of quality objectives that helps to enhance performance. First, quality improvements can be applied through continuous improvement processes. The development of continuous improvement objectives helps to ensure that organizations operations are continually reviewed. It helps to enhance efficiency in the units of productions in the firms (Robert, Gary, & Jason, 2000).
The business can apply the self-assessments by preparing the relevant reviews and objectives that undergoes review. The self-assessment assists the business to determine its quality levels compared to other companies offering similar products. The article provides for managerial focus in aligning the organizational objectives to the quality measures. For example, the management of Westel Co. Ltd was able to impose relevant strategic objectives in enhancing the performance of the organization. Therefore, the fundamental quality aspects can be applied in the real business aspects.
VI. LEARNING REFLECTIONS
From the above readings, there are key lessons that can be drawn about quality practices. First, I learned that quality improvement could lead to the success of the businesses. After the adoption of quality improvement practices, the business in Hungary was successful. This includes Westel and Herend Porcelain manufacturing. Thus, it is relevant to impose relevant quality improvement efforts in the organizations. In addition, I learned the need to perform self-assessments in the organizations. The self-assessments lead to improved focus on the key elements of the organizational performance. It helps to determine the performance levels of the different units. I was also able to learn the need to fulfill the customer expectations. The quality processes are aimed at ensuring that the businesses meet the customers’ demands and expectations (Phillips, 2012). The customers are main source of income and revenues to the businesses. Thus, the quality objective should incorporate the satisfaction of the customer demands and expectations.
Kelemen, Z. D., Balla, K., Trienekens, J., & Kusters, R. (2013). Towards supporting simultaneous use of process-based quality approaches. arXiv preprint arXiv:1312.7670.
LiPuma, J. A., Newbert, S. L., & Doh, J. P. (2013). The effect of institutional quality on firm export performance in emerging economies: a contingency model of firm age and size. Small Business Economics, 40(4), 817-841.
Phillips, D. (2012). Quality of life: Concept, policy and practice. London: Routledge.
Robert, V., Gary, S., & Jason, B. (2000). A Comparative Analysis of National and Regional Quality Awards. Quality Progress, ASQ, Wisconsin.
Szalavetz, A. (2012). Micro–level aspects of knowledge–based development: measuring quality–based upgrading in MNCs’ Hungarian subsidiaries. International Journal of Knowledge-Based Development, 3(4), 313-330.