Posted: February 11th, 2023

An engaging manager is at the heart of success in engaging the workforce

Task…
“An engaging manager is at the heart of success in engaging the workforce. Accenture’s internal research showed that 80 per cent of the variation in engagement levels was down to the line manager. As a result, employees’ most important relationship at work is with their line manager; people join organisations, but they leave managers” (Macleod and Clarke, 2009, p.80). It is therefore surprising, that a theme that is still a constant in the literature is one that points to line managers lacking the necessary skills and knowledge required in order for them to carry out their performance management role effectively (Harris et al, 2002; Nehles et al, 2006; Maxwell and Watson, 2006; Hutchinson and Purcell, 2010).
You are required to critically discuss the importance of the role that Front Line Managers (team leaders) play in bringing an effective performance management system ‘to life’ within a 2023 organisation
Required
Academic essay (using the Harvard style of referencing)
‘Thoroughly Research’
‘Critically discuss’
‘Line Managers important role in bringing a PM system to life’
• Read the two seminal research reports from (2003) which are found within the key research folder:-
Things to consider…
• ‘Unlocking the black box’
• ‘Bringing policies to life: the vital role…’
Also read the Macleod and Clarke (2009) Report in as far as it relates to the role of Managers
What does the research tell us about the role of line managers?
(This is important to set the scene in your essay – the introduction)
• What is the purpose of a Performance Management System?
• What does an effective/ideal Performance Management System look like?
• Is there a framework you can use?
• References needed to support!
Systems Model of Performance Management – break it down and think of the skills, knowledge and behaviours needed by line managers against each area?
• Do not describe – this is a critical discussion. Support with evidence (references) throughout
• Analysis of the crucial role of Line Managers in bringing a PM system to life – Why are they so important? What skills, knowledge and behaviours do they need that could be lacking?
• Also consider the reality – what issues potentially get in the way?
• Conclusion – nothing new here: just remind the reader of the key parts of your research an arrive at a logical conclusion
Performance Management System

Check the ‘session2’ file, it has a proper guidance

An engaging manager is at the heart of success in engaging the workforce. Accenture’s internal research showed that 80 per cent of the variation in engagement levels was down to the line manager. As a result, employees’ most important relationship at work is with their line manager; people join organisations, but they leave managers” (Macleod and Clarke, 2009, p.80). It is therefore surprising, that a theme that is still a constant in the literature is one that points to line managers lacking the necessary skills and knowledge required in order for them to carry out their performance management role effectively (Harris et al, 2002; Nehles et al, 2006; Maxwell and Watson, 2006; Hutchinson and Purcell, 2010).

You are required to critically discuss the importance of the role that Front Line Managers (team leaders) play in bringing an effective performance management system ‘to life’ within a 2023 organisation.

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Introduction

Performance management (PM) is a process aimed at enhancing the performance and productivity of employees in an organization. The process involves setting clear goals, providing regular feedback, and identifying areas for improvement. The role of front line managers, or team leaders, is crucial in bringing the PM system to life. According to Accenture’s internal research, 80% of the variation in engagement levels is attributed to the line manager (Macleod and Clarke, 2009). However, despite its significance, the literature suggests that line managers often lack the necessary skills and knowledge to effectively carry out their PM role (Harris et al, 2002; Nehles et al, 2006; Maxwell and Watson, 2006; Hutchinson and Purcell, 2010). This essay will critically discuss the importance of the role that front line managers play in bringing an effective PM system to life within a 2023 organization.

The Purpose of a Performance Management System

The primary purpose of a PM system is to improve employee performance and contribute to the overall success of an organization. A well-designed PM system helps to align individual goals with organizational objectives, provides employees with regular feedback, and identifies areas for improvement. The system also provides employees with an opportunity to discuss their development needs and identify any support they may need to achieve their goals.

An Effective Performance Management System

An effective PM system is one that is aligned with the goals and objectives of an organization and is integrated into the overall management process.

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