Posted: May 31st, 2023

Assessment Task CHCGRP001 Support group activities

Assessment Task
– Written

Student Name Celine Anderson Student Number 463415398
Unit Code/s & Name/s CHCGRP001 Support group activities
Assessment Type Written
Assessment Name Scenario Question Answers Assessment Task No. AT1
Assessment Due Date 09/05/2023 Date submitted
Assessor Name Adi Loona
Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.
Student Signature C.A Date 2/02/2023
PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.
Instructions to Student General Instructions:
Access the learning material on Connect before attempting to complete the Assessment Task 1.
This assessment contains a Scenario with 4 Parts. The questions in this assessment are based on the information in the scenarios and your answers need to reflect this.
Read the scenarios and using your knowledge and the Learning material on Connect answer the questions 1 through to 17.
All questions for Assessment Task 2 need to be completed before submitting.
Information / Materials provided:
Computer, internet, Connect.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:
Using appropriate language that meets the requirements of the sector
Conflict resolution strategies
Supporting group dynamics
Documentation requirements
Effective and Active Communication.

Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.
Submission details Insert your details on page 1 and sign the Student Declaration. Include this template with your submission.
Due date will be provided by your teacher
TAFE Queensland Learning Management System: Connect url:
https://connect.tafeqld.edu.au/d2l/login
Username; 9 digit student number
For Password: Reset password go to
https://passwordreset.tafeqld.edu.au/default.aspx>
Instructions for the Assessor Teachers need to ensure that the students answer reflects the Bench Mark Answers outlined in the Marking criteria.
Students need to have access to a computer and internet to be able to do additional research to meet the assessment questions in the unit.
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.
Scenario (Part 1)

You are currently employed in a Community Centre. Every three weeks the Centre provides group activities to participants to learn and/or maintain their skills in instrumental activities of daily living e.g. managing personal finances.
It is the beginning of a new year. This coming Wednesday is the group’s first meeting to decide what activities or skills the group feel will best met their individual needs.
You have been asked to support the group as well as be responsible for developing and implementing the activities/skills that the group has identified and agreed on.
You will be responsible to identify and organise the resources needed to support the group activities.
Your ongoing role is to attend the sessions and to ensure that the participant’s needs are being meet in the training being provided.
The participants are of an equal skill level, their ages range from 25 to 40. The participants all have very differing personalities which has created challenges for the group in the past.
Participants
Jane is very quiet and sometimes finds it challenging to speak up if she does not understand, she will sit back and not participate as she gets concerned about what people will say or think about her. Jane has a physical disability.
Geoffrey is the eldest in his family and he likes to take control. He can be quite domineering and likes to have people’s attention.
Samantha joined the group just before the program finished at the end of last year. Samantha hasn’t really had the opportunity to build any relationships with the rest of the participants.
Samantha likes to tell jokes and is very jovial
Bethany has strong opinions that women can do whatever a man can do if not better. Bethany likes to take on a challenge and gets quite defensive if a male gets in her way when she is trying to learn or complete an activity
Brett likes his space to be clean and does have trouble if people touch his personal property. He withdraws and isolates himself when he is feeling uncomfortable. He likes others to keep their areas clean as well. He does not enjoy being in a messy room.
Frank is new this year and has not participated with the group. He is new to the Centre and everyone is still learning about what he likes. Frank was born in Indonesia and has been living in Australia since the beginning of last year. English is his second language and his accent is still quite strong. Some workers have trouble understanding him especially when there is a lot of background noise. You have noticed that people will avoid Frank instead of taking the time to ask questions and listen to Frank’s responses.Answer the following questions using the information from the scenario above.
List six (6) examples of legal and ethical considerations you need to have knowledge of before and during the group activities? E.g. Duty of care.
Rights and responsibility
No discrimination
Respecting everyone
Privacy and confidentiality
Workplace health and safety

When you meet with the group for the first time on Wednesday, describe in detail what needs to be established within the group from the beginning? E.g. rights and responsibilities of participants, procedures etc. (at least two to three paragraphs)
Provide responsibilities and rights.
Group rules.
Discuss ideas.
Acceptance within the group.
Teamwork.
SMART goals.
Motivation.
Group goals and objectives.
Group needs.
Give five (5) examples of what you need to consider when working with any group including the nature of the group? E.g. group dynamics.
Inclusivity
Cultural diversity
Learning ability
Language
Catering to the needs of disability

4.
Research the internet and write the top 10 Communication Skills for Workplace Success. You can use the the balance careers1 website to assist in your research.
Listening
Confidence
Non- verbal communication
Open-minded
Feedback
Clarity and concision
Friendliness
Empathy
Respect
Picking the right medium

Choose three (3) examples out of the 10 listed in Q4 and write how you can use them when communicating.

Empathy
Using phrases as simple as “I understand where you are coming from” demonstrate that you have been listening to the other person and respect their opinions.Active listeningcan help you tune in to what your conversational partner is thinking and feeling, which will, in turn, make it easier to display empathy.
Nonverbal Communication
Yourbody language, eye contact, hand gestures, and tone of voice all colour the message you are trying to convey.
Feedback
Being able to give and receive feedback appropriately is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates.
All referenced from the website provided.

1 https://www.thebalance.com/communication-skills-list-2063779
In detail describe how you would encourage all participants in the group to actively participate in an activity?
Creating a safe environment
Allow everyone to speak.
Actively listen to everyone
Remind them of their goals and values.
Monitor progress with each participant.
Reward participants for achieving goals.
Group activities.
Scenario (Part 2)

The first meeting went well and the activities for the program/sessions where decided on by the participants. It is now your role to look at the resources required so that the programs/sessions run successfully.
Jane commented that for some of the activities she will need different aids to assist her to complete them successfully. Jane has spastic cerebral palsy.
You have found more information about spastic cerebral palsy on the Cerebral Palsy Alliance2 website, this has assisted you in learning more about what assistance or resources may be required to meet Jane’s individual needs.
The instrumental activities of daily living that have been chosen in the meeting are:
cooking and meal preparation
managing personal finances
house work
managing medication
basic communication skills
transportation
and shopping.

More information about instrumental activities of daily living can be researched on the internet.
At the meeting on Wednesday you noticed that Geoffrey likes to take control and sometimes gets very frustrated when others talk for too long which then upsets Samantha. You also notice that Frank does not appear to comprehend what is being said and answers with inap

____________________________

Legal and ethical considerations

Duty of care
Rights and responsibilities
No discrimination
Respecting everyone
Privacy and confidentiality
Workplace health and safety
Establishing ground rules

Provide responsibilities and rights.
Group rules.
Discuss ideas.
Acceptance within the group.
Teamwork.
SMART goals.
Motivation.
Group goals and objectives.
Group needs.
Considerations when working with any group

Inclusivity
Cultural diversity
Learning ability
Language
Catering to the needs of disability
Top 10 communication skills for workplace success

Listening
Confidence
Non-verbal communication
Open-minded
Feedback
Clarity and concision
Friendliness
Empathy
Respect
Picking the right medium
Examples of how to use communication skills

Empathy: Using phrases as simple as “I understand where you are coming from” demonstrate that you have been listening to the other person and respect their opinions.
Nonverbal communication: Your body language, eye contact, hand gestures, and tone of voice all colour the message you are trying to convey.
Feedback: Being able to give and receive feedback appropriately is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates.
Encouraging participation

Creating a safe environment
Allow everyone to speak.
Actively listen to everyone
Remind them of their goals and values.
Monitor progress with each participant.
Reward participants for achieving goals.
Group activities.
Resources for Jane

Cerebral Palsy Alliance website
Occupational therapist
Physical therapist
Speech therapist
Adapted equipment
Managing Geoffrey and Frank

Geoffrey: Talk to Geoffrey privately about his behavior and how it is affecting the group. Set some ground rules for how he can participate in a more constructive way.
Frank: Make sure Frank is comfortable with the language being used and that he understands what is being said. Be patient and give him time to process information.
Conclusion

Working with a group of people with different personalities and needs can be challenging, but it is also rewarding. By following the tips in this scenario, you can create a positive and productive learning environment for everyone involved.

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