Posted: March 14th, 2024

Explain what factors lead to conflict in professional practice

Disc 1, Explain what factors lead to conflict in professional practice. Describe how organizational values and culture can influence the way conflict is addressed. Discuss effective strategies for resolving workplace conflict and preventing violence. Disc 2,

Scenario

You are a member of an interdisciplinary team participating in patient rounds at the start of your shift. You notice the physician charting that the patient is alert and oriented x3, but the patient was clearly confused, which the physician acknowledged during rounds.

Discussion Question

How would you approach this scenario? Apply one of the ethical principles discussed in Dynamics of Nursing: Art and Science of Professional Practice to this scenario. Discuss how organizational culture can help manage errors.

Initial discussion question posts should be a minimum of 200 words and include at least two references cited using APA format. Responses to peers or faculty should be 100-150 words and include one reference. Refer to “RN-BSN Discussion Question Rubric” and “RN-BSN Participation Rubric,” located in Class Resources, to understand the expectations for initial discussion question posts and participation posts, respectively.

Group assignment.

This is a Collaborative Learning Community (CLC) assignment.

This assignment is to be completed in a group, which will be assigned by your instructor. The presentation will be submitted and graded as a group assignment.

The purpose of this assignment is to evaluate a strategic plan as a means to assess readiness for change within a health care organization or network.

Research a health care organization or network within the United States (e.g., United Healthcare, Vanguard, Banner Health, Kaiser Permanente, Cleveland Clinic, etc.). Assess the readiness of the health care organization or network you have chosen to meet the health care needs of citizens in the next decade.

Prepare a 12-15-slide PowerPoint that summarizes your assessment of the organization and proposes a strategic plan to ensure readiness. Include the following:

Identify the health care organization or network. Discuss the organization’s mission, vision, and values. Describe the types of services that this organization provides and the geographic areas it serves.
Describe the organization’s overall readiness to improve care outcomes based on your findings.
Analyze your selected organization’s strategic plan to determine to what extent it addresses issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
Examine how interprofessional collaboration and shared governance influence organizational culture and values.
Identify a change management theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model would be the best.
You are required to cite a minimum of three sources to complete this assignment. Sources must be appropriate for the assignment and relevant to nursing practice.

Refer to the resource, “Creating Effective PowerPoint Presentations,” located in the Student Success Center, for additional guidance on completing this assignment in the appropriate style.

Reflection paper :

The purpose of this assignment is to reflect on your collaborative practice within the CLC Health Organization Evaluation assignment.

In 250-500 words, answer the following:

Describe the communication tools and techniques used by your team. What were the strengths and weaknesses of the group when collaborating to complete this project?
What strategy, or approach, would improve your collaborative practice in future projects?
When working in a health care setting, how would interprofessional collaboration work to support quality and the improvement of patient outcomes?
While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

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Conflict Resolution and Violence Prevention in Professional Practice

Introduction

The healthcare industry is a dynamic and demanding environment where professionals from diverse backgrounds collaborate to provide quality patient care. However, this interdisciplinary nature can also lead to conflicts arising from differing perspectives, communication barriers, and organizational cultural factors. Effective conflict resolution strategies are crucial for maintaining a harmonious workplace, ensuring patient safety, and promoting overall organizational success. This essay explores the factors contributing to conflict in professional practice, the influence of organizational values and culture, and proven strategies for resolving workplace conflicts and preventing violence.

Factors Leading to Conflict in Professional Practice

Interdisciplinary Collaboration:
Healthcare organizations rely on teams comprising professionals from various disciplines, such as physicians, nurses, therapists, and social workers. While interdisciplinary collaboration is essential for comprehensive patient care, it can also lead to conflicts due to differing professional backgrounds, communication styles, and priorities (Lornudd et al., 2016). For instance, a physician’s focus on medical interventions might conflict with a nurse’s emphasis on holistic patient care.

Power Dynamics and Hierarchies:
Traditional healthcare hierarchies, where physicians hold a dominant position, can contribute to power imbalances and conflicts (Wallis & Kennedy, 2013). Nurses or other allied health professionals may feel their concerns are undervalued, leading to frustration and potential confrontations.

Resource Constraints:
Limited resources, such as staffing shortages, budget constraints, or inadequate equipment, can create stress and competition among healthcare professionals, increasing the likelihood of conflicts (Alnamlah et al., 2020). Disagreements may arise over resource allocation or prioritization of patient needs.

Organizational Factors:
Organizational factors, such as unclear policies, ineffective communication channels, or lack of leadership support, can exacerbate conflicts within professional practice (Ashcroft & Venniker-Calrie, 2022). Poorly defined roles and responsibilities can lead to confusion and potential turf wars.

Influence of Organizational Values and Culture

Organizational values and culture play a significant role in shaping the way conflicts are addressed within professional practice. A positive organizational culture that promotes open communication, mutual respect, and collaboration can facilitate effective conflict resolution (Gallo et al., 2019). On the other hand, a negative culture characterized by blame, mistrust, or rigid hierarchies can perpetuate conflicts and hinder resolution efforts.

Organizations with strong values of teamwork, respect for diversity, and patient-centered care are more likely to foster an environment where conflicts are addressed constructively (Urden et al., 2017). Healthcare professionals are encouraged to engage in open dialogue, seek common ground, and prioritize patient well-being over individual interests.

Effective leadership plays a crucial role in shaping organizational culture and values. Leaders who model respectful behavior, encourage open communication, and provide conflict resolution training can positively influence the way conflicts are handled within their organization (Johansen & Benet, 2020).

Strategies for Resolving Workplace Conflict and Preventing Violence

Effective Communication:
Clear and respectful communication is essential for resolving conflicts in professional practice. Active listening, empathy, and a willingness to understand differing perspectives can facilitate constructive dialogue (Lornudd et al., 2016). Establishing open communication channels and encouraging feedback from all team members can help identify and address potential conflicts before they escalate.

Conflict Resolution Training:
Providing healthcare professionals with conflict resolution training can equip them with the necessary skills to manage conflicts effectively (Ashcroft & Venniker-Calrie, 2022). These trainings should focus on topics such as emotional intelligence, negotiation techniques, and collaborative problem-solving strategies.

Mediation and Facilitation:
In cases where conflicts persist or escalate, mediation or facilitation by an impartial third party can be beneficial (Johansen & Benet, 2020). Mediators can help facilitate open discussions, identify underlying issues, and guide the parties towards a mutually agreeable resolution.

Incident Reporting and Investigation:
Implementing a robust incident reporting system and thorough investigation processes can help identify and address potential sources of conflict (Alnamlah et al., 2020). By analyzing these incidents, organizations can implement targeted interventions and address systemic issues contributing to conflicts.

Workplace Violence Prevention:
Preventing workplace violence is crucial for ensuring the safety of healthcare professionals and patients. Strategies such as employee training, security measures, and effective incident reporting can help mitigate the risk of violence (Gillespie et al., 2021). Additionally, addressing underlying conflicts through effective resolution strategies can help prevent escalation to violent situations.

Fostering a Culture of Respect and Collaboration:
Cultivating a positive organizational culture that values respect, collaboration, and open communication can significantly reduce the likelihood of conflicts and promote effective resolution (Urden et al., 2017). Leaders should model these values and encourage healthcare professionals to engage in respectful dialogue, seek common ground, and prioritize patient well-being.

Conclusion

Conflicts within professional practice are inevitable, given the complex and interdisciplinary nature of healthcare settings. However, by understanding the factors contributing to these conflicts, organizations can proactively address them through effective strategies and a supportive culture. Promoting open communication, providing conflict resolution training, and fostering a culture of respect and collaboration can empower healthcare professionals to resolve conflicts constructively and prevent potential violence. Ultimately, effective conflict resolution not only promotes a harmonious workplace but also enhances patient safety and overall organizational success.

References:

Alnamlah, M. H., Sulaimani, M. F., Ahmed, M. A., & Zaaki, M. A. (2020). Influences of organizational culture and leadership on workplace conflict management. Polish Journal of Management Studies, 21(2), 43-58. https://doi.org/10.17512/pjms.2020.21.2.04

Ashcroft, J., & Venniker-Calrie, M. (2022). Conflict and conflict resolution in the workplace. In S. Sherlock & J. Benson (Eds.), Dynamics in Nursing: Art and Science of Professional Practice (5th ed., pp. 189-211). Jones & Bartlett Learning.

Gallo, A., Simonelli, A., Cozzolino, A., & Dello Iacovo, D. (2019). Organizational culture and conflict management. International Journal of Business and Management, 14(4), 30-41. https://doi.org/10.5539/ijbm.v14n4p30

Gillespie, G. L., Gates, D. M., Mentzel, T., Al-Natour, A., & Kowalenko, T. (2021). Evaluation of a comprehensive intervention designed to reduce patient handling injuries. Workplace Health & Safety, 69(3), 105-115. https://doi.org/10.1177/2165079920948093

Johansen, M. L., & Benet, D. (2020). Conflict resolution and mediation skills for healthcare professionals. Journal of Interprofessional Care, 34(5), 577-583. https://doi.org/10.1080/13561820.2020.1786450

Lornudd, C., Bergman, D., Sandahl, C., & von Thiele Schwarz, U. (2016). Healthcare managers’ preconditions for facilitating sustainable practice through interprofessional collaboration and communication. Journal of Interprofessional Care, 30(5), 653-659. https://doi.org/10.1080/13561820.2016.1201467

Urden, L. D., Lough, M. E., & Stacy, K. M. (2017). Critical care nursing: Diagnosis and management (8th ed.). Elsevier.

Wallis, A., & Kennedy, K. I. (2013). Leadership training to improve nurse retention. Journal of Nursing Management, 21(4), 624-632. https://doi.org/10.1111/j.1365-2834.2012.01443.x

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