Terms and Conditions

Interpretation of the Terms

1.1 Agreement refers to these Terms and Conditions. These terms are designed to ensure clarity and mutual understanding between the parties involved. This clarity fosters trust and cooperation.

1.2 Terms – the Company – refer to HomeworkAceTutors.com, the provider of academic writing services to Customers. The Company is committed to delivering high-quality services to meet customer expectations. This commitment drives our service standards.

1.3 Terms – the Customer – refer to the person or persons who submit Orders with the Company and abide by the Terms and Conditions described in this Agreement. Customers are expected to adhere to these terms to facilitate a smooth transaction process. Adherence ensures seamless collaboration.

1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent. This system is crucial for maintaining effective and timely communication. It enhances the efficiency of the service process.

1.5 Order refers to the actual request for a Product sent to the Company by the Customer. It includes particular requirements and a specification of sources to be used in writing. The Order serves as a formal agreement outlining the expectations for the final product. This formalization clarifies project scope.

1.6 Product is the result of the Order, an original piece, written and delivered to the Customer, in accordance with his or her specifications, as a digital document. The Product is crafted to meet the unique needs and instructions provided by the Customer. Customization ensures customer satisfaction.

1.7 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order. Revisions are an integral part of ensuring customer satisfaction and product quality. They allow for fine-tuning the final deliverable.

1.8 Support Staff refers to the Company’s structural unit responsible for coordinating and assisting the Order process. The Support Staff plays a vital role in facilitating communication and resolving any issues that may arise. Their assistance ensures a smooth workflow.

1.9 The Writer is a person employed by the Company as a freelancer who provides research and writing services to the Customer according to the Company Agreement. Writers are selected based on their expertise and ability to deliver high-quality work. Their skills are critical to our service quality.

1.10 The term – Personal Credit Balance – refers to the personal account of the Customer with the Company that stores Credits of the customer, added to his/her personal balance, to be used to offset the cost of orders, as s/he chooses. This balance provides flexibility and convenience for managing payments. It simplifies the payment process for frequent users.

1.11 The term – Affiliate Program – refers to a special program targeted at existing Customers of the Company. The program is designed to reward customers for referring new clients to the Company. It encourages customer loyalty and growth.

Order Placing and Registration

2.1 The Customer may place the Order by filling out the Order form on the Website or by asking Support Staff to assist him/her with it. This process is straightforward and designed to capture all necessary details for the Order. It ensures ease of use for customers.

2.2 The Order Form specifies the scope of work, Order parameters, and delivery terms. It is the Customer’s personal responsibility to provide exact, full, and final information on the Order form, or to the Company’s Support Staff that will submit the Order on his/her behalf. Accurate information is essential to ensure the successful completion of the Order. This accuracy prevents misunderstandings.

2.3 In addition to the Order requirements, the Customer is required to register his/her assessment task profile with the Company by providing his/her name, e-mail address, country of residence, and phone number. Should any of these parameters change over time, it is the Customer’s responsibility to update the assessment task profile accordingly or notify the Support Staff about the necessary changes. Keeping this information current helps maintain effective communication. It supports uninterrupted service delivery.

2.4 Once the Customer’s assessment task profile is created, based on the information that is provided during registration, the Customer should not attempt to create another assessment task profile by providing different credentials when placing a new Order. The Customer is required to communicate and do business with the Company using one and only one assessment task profile, created during the first purchase. Should multiple accounts be created, the Company has the right to merge multiple accounts in one assessment task profile to keep the purchase history up to date. This policy helps streamline account management and order tracking. It reduces administrative errors.

Order Payment

3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized. Prompt payment ensures that the Order can be started without delay. It facilitates timely project commencement.

3.2 The Customer can provide payment in installments, when requested, as long as the following terms are followed: The price of the Order should be $500 (USD) or higher. The payment cannot be divided into more than 4 parts. The first part of the payment should be paid right after the Customer receives the first payment link. Writer delivery schedule is strictly tied to the payment schedule, which means the Customer will receive the part of the product, which was covered by the payment. In order to receive the full paper, a complete payment for the Order should be provided by the Client. This installment option provides flexibility for larger orders. It accommodates varying financial needs.

3.3 Order can be paid via Credit Card, Wire Transfer (payment via this method may take up from 3 to 14 business days), and/or Personal Credit Balance. If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions, and card validity before contacting the Support Staff for assistance. Ensuring payment details are correct can prevent unnecessary delays. This verification streamlines the payment process.

Discounts

4.1 The Company commits to equal access to Promotional and Loyalty Program discounts for each Customer. These discounts are designed to reward customer loyalty and encourage repeat business. They enhance customer retention.

4.2 The discount code may only be applied to Orders that are $25 (USD) and over in price. This policy ensures that discounts are applied to substantial orders. It maintains fairness in discount allocation.

4.3 The discount code can be applied by placing the Code in the ‘Discount code’ field on the Order Form. Should the code not be provided in the corresponding section, the discount will not be applied. Customers should ensure they enter the code correctly to benefit from the discount. This ensures accurate application of benefits.

4.4 The Customer may use ‘First-time Discount’ only once. This offer is intended to welcome new customers to the service. It serves as an incentive for first-time users.

4.5 Only one discount may be used per order. Multiple discounts/offers cannot be combined on the same order. This policy ensures fairness and consistency in discount application. It simplifies the discount process.

Customers Personal Credit Balance

5.1 Personal Credit Balance is a way of payment for Customers within the system. The Balance is created by storing a certain amount of money to Customer’s personal account on the Website, to be applied to future Orders. This system provides a convenient way to manage payments for frequent users. It enhances payment flexibility.

5.2 One Credit is equal to One USD. This straightforward conversion makes it easy to understand and use the Credit Balance. It simplifies financial transactions.

5.3 The funds can be transferred to the Credit Balance only with Customer’s confirmation. Once the funds are transferred to a Credit Balance, the amount that is stored is non-refundable and may be used to pay for future Orders only. This policy ensures that customers are aware of their financial commitments. It promotes informed financial decisions.

Order Process

6.1 Order validation. The Company reserves the right to re-check the Order details after the payment, to confirm the matching of the requirements indicated while filling out the Order form and any other requirements provided manually by the Customer via any communication channel. Should cases of mismatch occur, the Support Staff will contact the Customer to clarify and finalize the details. This step is crucial to ensure that the final product meets the customer’s expectations. It ensures alignment with customer needs.

6.2 Order volume. By the Company Standards, Order volume is measured in words only. 1 page Double-spaced is equal to 275 words, and 1 page Single-spaced is 550 words accordingly. This standardization helps in accurately estimating the scope of work. It provides clear project metrics.

6.3 Change of Order details. The Customer may provide changes to the scope of work by contacting the Support Staff. Changes that influence the volume, urgency, or complexity of the Order may require additional payment, which will be discussed with the Customer. Flexibility in order details allows for adjustments as needed. It accommodates evolving project requirements.

6.4 Resources. Should a specific source be required for Order completion, the Customer is responsible for providing it to the Writer. The Customer should upload the source(s) before the Writer is assigned in order to assure on-time delivery. If the source is provided late, extra time for Order completion will be required. Timely provision of resources is essential for meeting deadlines. It ensures efficient project execution.

6.5 Communication. The Customer may contact his/her Writer via the Messaging system, which is available from Customer’s personal assessment task profile on the Website. The option is located in the specific Order page, on the top right. The Messaging system is similar to E-mail communication, but is more Secure for Customers to use. The Customer may also contact the Support Staff 24/7 via Online Chat, E-mail, or phone. Effective communication channels are key to resolving issues and ensuring satisfaction. They foster strong customer relationships.

6.6 Progress tracking. The Customer may track the progress of the Order by going to his/her Order page in the personal account. As well, the Customer may get updates from the Writer or the Support Staff by contacting them via the above-mentioned communication channels. This feature provides transparency and keeps the customer informed. It enhances customer confidence in the process.

6.7 Order delivery. The Company is held responsible for the delivery of the Product within the given deadline. If additional time is required due to the complexity of the task, the Support Staff will contact the Customer. The completed order may be downloaded from the Customer’s personal account on the website. The Customer is held responsible for downloading the product in a timely manner. The Company cannot be held responsible for technical issues from the Customer’s side, which have prevented him/her from downloading the product on time. Timely delivery and download are crucial for meeting customer expectations. They ensure a smooth delivery process.

Order Revision

7.1 The Customer is entitled to free amendments to his/her Order within a 14-day period after Order delivery. If Revision is required at a later time, the Customer will need to pay additionally, depending on the complexity of the Revision. This policy ensures that the final product meets the customer’s needs. It supports high-quality deliverables.

7.2 The Customer can submit a Revision Request with the help of the ‘Feedback’ form or “Any Improvements Required?” in the personal account. This process is designed to be user-friendly and efficient. It simplifies the revision process.

7.3 A free Revision can be provided only if the initial instructions and the instructions for the Revision match. The Company is entitled to ask for additional payment in order to complete the Revision if the revision instructions contradict the initial Order instructions. This ensures fairness and clarity in the revision process. It maintains consistency in expectations.

7.4 The Revision deadline cannot be less than the original deadline indicated in the Order form. This policy helps manage expectations and workload effectively. It ensures realistic timelines for revisions.

The Use of Product

8.1 The Orders produced by HomeworkAceTutors.com are not intended to be submitted as Customers’ own work. The primary purpose of the Product is to be utilized as a reference or a sample for his/her own work. This guideline helps maintain academic integrity. It promotes ethical use of our services.

8.2 The Company strictly abides by all Copyright laws. Any opposing activity is a responsibility of the Customer if he/she breaks the Company’s Terms & Conditions. Compliance with copyright laws is essential to protect intellectual property rights. It upholds legal standards.

Affiliate Program

9.1 Registered Customers have the chance to participate in the Company’s Affiliate Program, which entails receiving a Credit for referring friends and acquaintances who then place orders. More information on the Affiliate program can be found in the Customer’s Personal account. This program incentivizes customers to promote the Company’s services. It fosters community engagement.

Miscellaneous Provisions

10.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises, or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement supersedes all previous verbal or written communications and/or Agreements between the parties. This ensures that all parties have a clear understanding of their rights and responsibilities. It establishes a definitive legal framework.

10.2 The Customer accepts that if a certain portion of the Terms and Conditions is in conflict with any state law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to be in force for all other terms of this Agreement. This clause ensures the continued validity of the Agreement. It protects the enforceability of the terms.

10.3 The Agreement is governed, in its interpretation and performance, by the laws of the location of the Company’s physical location of its principal business, precisely Cyprus (CY). This provides a clear legal framework for resolving disputes. It ensures consistent legal application.

Limitation of Liability

By accepting the above Terms and Conditions of this Agreement the Customer agrees to release and not hold the Company or its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to: telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind; failed, garbled, incomplete or delayed computer transmissions; any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted; any damages or losses of any sort arising in connection with, or as a result of, utilizing the services; any printing or typographical errors in any materials associated with the service. This limitation of liability is crucial for protecting the Company from unforeseen issues. It safeguards the Company’s operational integrity.

Dissertation Services

12.1 The Customer should provide a specific end date to his/her dissertation project in order for the company to process the order correctly. The ‘End Date’ cannot exceed 8 months from the order placement date. This ensures that the project timeline is realistic and manageable. It supports effective project planning.

12.2 If the dissertation project is required to be submitted by Chapters, deadlines should be provided for each Chapter. This helps in organizing the work and ensuring timely completion. It streamlines the delivery process.

12.3 If the dissertation project is required to be submitted by Chapters, they are provided one by one after confirmation of the previous Chapter by the Client. The writer cannot work further on the order without confirmation of his/her work. This process ensures that each part meets the client’s expectations before proceeding. It ensures quality control throughout the project.

Amendments

Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; modifications will be posted; however, it is recommended and strongly advised, that they review these pages regularly. Staying informed about changes helps customers understand their rights and obligations. It promotes transparency and compliance.