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Posted: May 31st, 2023
Diagramming Case study report
Diagramming Case study report
Description (Tmobile US) merging with sprint us Task 1 Business Research – You must choose one organisation that is currently going through a recognised change process in any of the following areas: business strategy, leadership, culture or organisational practice. The organisation can be from within the public, private sector or voluntary sector in any country. TIP/GUIDANCE: Choose an organisation that publishes information on its strategy, internal processes, market/sector trends and potential challenges e.g. LSE (London Stock Exchange) companies are legally required to publish Annual Reports. These are usually found o the ‘Company Information’ page under the tab ‘Investor Relations’. NHS Trusts publish similar annual reports and strategy documents, as do charities. (350 words) Task 2 Systems Diagramming – Using data and information extracted from your research sources produce the each of the following diagrams: • 2 Systems Maps (present state and future state/vision) • Force Field diagram • Multiple Cause diagram • Business Process Map for your chosen change scenario TIP/Guidance: Decide how you wish to create each of these diagrams i.e. to help you capture and visualise the ‘current system state’, to highlight what elements of the system need to be changed or to represent the ‘vision of the organisation in its future state, after the change. Task 3 Management Report – Analyse your diagrams and choose ONE key (significant) change and, based on your diagrams, prepare a 2000 word management report for the organisation that critically evaluates the potential impact of the change on key stakeholders and makes recommendations as to how to support these stakeholders through the transition. (2000) words
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Task 1: Business Research
The organization I chose for this case study is T-Mobile US. In April 2020, T-Mobile US announced that it would be merging with Sprint US. This merger is expected to create the fifth-largest wireless carrier in the United States.
The merger is expected to have a number of benefits for both companies. T-Mobile US will gain access to Sprint US’s network, which will allow it to expand its coverage and reach more customers. Sprint US will gain access to T-Mobile US’s financial resources, which will allow it to invest in its network and improve its customer service.
However, the merger is also expected to have some challenges. One challenge is that the merger will create a more concentrated market for wireless services. This could lead to higher prices for consumers. Another challenge is that the merger will result in job losses. T-Mobile US and Sprint US have said that they will try to minimize the number of job losses, but it is inevitable that some employees will be laid off.
Overall, the merger of T-Mobile US and Sprint US is a significant change for both companies. The merger is expected to have both benefits and challenges. It is important for both companies to manage the change carefully in order to minimize the negative impacts and maximize the positive impacts.
Task 2: Systems Diagramming
I created the following systems diagrams to help me understand the change process that T-Mobile US and Sprint US are going through.
Present State System Map
The present state system map shows the current state of the two companies. T-Mobile US is a mid-sized wireless carrier with a strong brand and a loyal customer base. Sprint US is a smaller wireless carrier with a weaker brand and a smaller customer base.
Future State System Map
The future state system map shows the desired state of the two companies after the merger. The merged company will be the fifth-largest wireless carrier in the United States. It will have a strong brand, a loyal customer base, and a nationwide network.
Force Field Diagram
The force field diagram shows the forces that are driving the change and the forces that are resisting the change. The driving forces include the desire to create a stronger company, the need to expand coverage, and the need to improve customer service. The resisting forces include the fear of job losses, the fear of higher prices, and the fear of increased competition.
Multiple Cause Diagram
The multiple cause diagram shows the multiple causes of the change. The causes include the increasing competition in the wireless industry, the need to expand coverage, and the need to improve customer service.
Business Process Map
The business process map shows the steps involved in the merger. The steps include due diligence, regulatory approval, and integration.
Task 3: Management Report
The key change that I chose to focus on is the merger of T-Mobile US and Sprint US. This merger is a significant change for both companies. It is important for both companies to manage the change carefully in order to minimize the negative impacts and maximize the positive impacts.
The potential impact of the merger on key stakeholders includes:
Customers: Customers may benefit from the merger if it leads to lower prices, better coverage, and improved customer service.
Employees: Some employees may lose their jobs as a result of the merger. Other employees may be transferred to new positions.
Shareholders: Shareholders may benefit from the merger if it leads to increased profits.
The community: The community may benefit from the merger if it leads to increased investment and job creation.
It is important for T-Mobile US and Sprint US to support stakeholders through the transition. This includes providing information about the merger, communicating with stakeholders, and addressing concerns.
Recommendations
I recommend that T-Mobile US and Sprint US take the following steps to support stakeholders through the transition:
Provide information about the merger to stakeholders. This information should include the reasons for the merger, the benefits of the merger, and the impact of the merger on stakeholders.
Communicate with stakeholders throughout the transition. This communication should be open and honest.
Address concerns that stakeholders may have about the merger. This includes addressing concerns about job losses, higher prices, and increased competition.
By taking these steps, T-Mobile US and Sprint US can help to ensure that the merger is a positive experience for all stakeholders.